Warning: the next step involves editing your System Registry. We strongly recommend you export your registry before attempting any editing. Editing your registry incorrectly can cause irreparable system damage. We recommend that if you do not feel comfortable editing your registry that you skip this step.
1. Log on as Administrator
2. Open the Registry Editor
3. Remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
4. Restart your computer.
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h**p://search.support.microsoft.com/ and article Q314060
IMPORTANT : This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.
For a Microsoft Windows 2000 version of this article, see Q270008 .
SYMPTOMS
After you remove Adaptec Easy CD Creator version 5.01 or earlier or DirectCD version 3.01 or 3.01c from your computer, your computer may exhibit the following behavior:
In My Computer, there is no access to your CD-ROMs.
In Device Manager, the following error message appears in connection with any CD-ROM device that is part of your computer system:
The device is not working properly because Windows cannot load the drivers required for this device (Code 31).
Device Manager displays the following error message:
A driver for this device was not required, and has been disabled (Code 32 or Code 31).
You may also receive an error Code 39 message that indicates that the driver is corrupted.
Device Manager displays the following error Code 19 message, which means that the registry returned some unknown result:
Your registry might be corrupted. (Code 19)
RESOLUTION
WARNING : Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT or Windows 2000, you should also update your Emergency Repair Disk (ERD).
To resolve this behavior, follow these steps:
Start Registry Editor (Regedt32.exe).
Locate the UpperFilters value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
On the Edit menu, click Delete , and then click OK .
Locate the LowerFilters value under the same key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
On the Edit menu, click Delete , and then click OK .
Quit Registry Editor.
NOTE : An error message about Code 39 may mean that additional third-party filter drivers have been added to the UpperFilters and LowerFilters values, in addition to Adaptec filter drivers. You can try to remove the non-Adaptec filter drivers first, leaving the Easy CD Creator filters in place to see whether the Code 39 error goes away. If you still receive a message about error Code 39, Code 32, or Code 31, completely remove the UpperFilters and LowerFilters values from the registry key.
Restart your computer.
STATUS
This is a known issue with Easy CD Creator version 5.01 or earlier and with DirectCD version 3.01c or earlier.
MORE INFORMATION
This issue can also occur with Easy CD Creator version 5.01 and with DirectCD 3.01d or later.
There may be other third-party CD-writing software products that exhibit similar behavior. Some or all of the troubleshooting steps in this article might apply if such a product also adds entries under the UpperFilters or LowerFilters value in the registry, either by adding its own filter drivers or by removing the registry keys and values outlined in this article that begin with:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
WARNING : Make sure that you perform a backup of your registry before making any changes. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.