panda antivirus causes bsos windows 2000 pro

U

ubamous3

1
please help me; i recently installed panda antivirus (first antivirus installed on that boot drive and no firewall installed yet),and after the preinstall scanning, it found 3 viruses and disinfected; after rebooting, i get the bsod (irql less than or equal ..... ntoskrnl.exe) but i can boot to the safe mode OK.

1/ i have win2k pro; 1 gig of DDR RAM, a 600W PSU, AMD athlon XP; I thought it might be RAM related so i switched the RAM sticks, alternately took out 1 stick, no luck - same error message and still can be bootable to safe mode

2/ i tried changing the panda services from auto to disabled and rebootd, no luck

2/ with 1 stick of RAM in, i changed the services back to automatic, and to my surprise, it booted back normally; it worked for over a day and then i did a full system scan; it found a few viruses n disinfected/deleted them,but when i rebooted to put back the second stick of RAM, i get the same bsod and havent been able to boot normally since (and still can boot to safe mode; safe mode with networking is bootable but not working quite stably); i have tried changing all the panda services to auto, manual, as well as disabled but no luck this time around :(

i'd like to uninstall panda but i dont know if it's possible b/c safe mode wouldnt allow me to uninstall it and i cant boot in normal mode to uninstall it

i have read about that bsod message n people say it's mostly either device coonflict or RAM related but from my experiences, they all point to panda

please advice

thanks in advance
 
Duracell

Duracell

1
i think it's still your old problem (http://www.dvdrbase.com/showthread.php?t=40537) which sometimes strikes back; Panda seems to be the trigger only but not the real culprit;

unfortunately i don't know how to remove Panda in save mode; Did you search at their homepage? there might be a tool which would work in safe mode too; (i know such thing exists for NAV)

so back to the potential culprit; Are your RAM modules listed as recommended at the motherboard fabricator's compatibility list? they might be O.K. (error free) but not recommended anyway;

and my older reference (http://www.dvdrbase.com/showthread.php?p=235160) is still suitable;


Greetings from
Duracell
 
U

ubamous3

1
duracell,

yes u r right; this is the same computer that gave me bsod before;u know i ran prime for at least 5 hours as well as ran memtest for similar length but it didnt find any errors; may be i didnt configure the test right? (i'm a novice at these kinds of things) or may be i should let it run for couple days straight?;i bought a new 600W psu for this one so i didnt think it's psu related ; the 2 RAM sticks i have:1 is kingston and the older one i believe is k byte (cn't tell for sure bout the k byte one)


scacrow,

it mgith be too big to put the minidump here, buti think the drwtsn.log does attach the errors everytime there's bsod; i cn try to paste the more recent events on here
 
U

ubamous3

1
ok, i got it booting to normal again after changing the option to do complete dump (instead of the 64kb minidump); dont ask me why that works but it did help me boot back to normal only once before (this method doesnt work all the time)

duracell,

about prime95, i mispoke; it was winmem or something like that from MS that i ran as well as memtest that ran forever and i didnt see any errors (may be i didnt configure it correctly?)

when i tried to run prime95 (torture test) in safe mode, it gave me an error message right away (something hardware error, and that it should be restarted); but at that time, my screen froze so i had to reboot

in terms of testing memory, i'd like to test it but i'm a complete novice onthis kind of thing and the info supplied on prime95 and memtest assume the user is a tech so may be if i change some default settings, i'd get better results? please advise.

thanks in advance
 
D

DickyDick

1
Looks to me it's a RAM related problem since y're using 2 brands, give that a try by removing the non kingston, see if you can start up normal and remove panda the normal way THAN try inserting the second bank again and see.
Good luck :cool:
 
Duracell

Duracell

1
ubamous3 said:
in terms of testing memory, i'd like to test it but i'm a complete novice onthis kind of thing and the info supplied on prime95 and memtest assume the user is a tech so may be if i change some default settings, i'd get better results? please advise.
Click to expand...
i never tried memtest so, so i have no knowledge about;

now about Prime95: there is nothing special to do; close all background applications; in Prime's "Options > Memory Settings" amount all RAM for the test except 64 MB (needed for your OS itself); then run a 24h torture test;

if you get errors, then you can cancel Prime; no need to run it again, before fixing your obviously hardware problems;
you can try to find the culprit by removing all unneeded devices (PCI cards, drives, RAM modules) then test again; if it fails again, slow down your CPU, FSB and RAM timings; if it fails again, borrow another CPU; if it fails again, borrow another motherboard; ...

if Prime reports "Possible hardware failure ...", this means there is a problem, but it could be driver related too; have a look at Prime's ReadMe.txt and esp. the Stress.txt;
 
You must log in or register to reply here.
Top