zonealarm 4 windows xp help req

fender62

fender62

1
iv tried to install over zonealarm 37.159 with 40.123.012 but i get this error- could not load the dll library
c:\docume~1\djlewis\LOCALS~1\TEMP\VSUTIL.DLL
(WSEDbgprint). the specified procedure could not be found
-- the file vsutil.dll is where its suppose to be iv tried uninstalling and still it happens same error message
 
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banzibaby

banzibaby

1
Try deletin all the files in the temp folder that it mentions:)

It might be findin the other version there & that might stall it:)

BaNzI:D
 
banzibaby

banzibaby

1
Hmmm as far as i know that file shouldn't be there unless it was left over from a failed install

If i remember right it should be in the ZoneLabs folder in Windows\System or in the Zonealarm folder in Program files:confused:

Have U tried unistallin the version U have the now, then reinstallin the version 4?

BaNzI:D
 
ipdave

ipdave

1
If you can't uninstall, you may have to find the registry entries for Zonelabs, delete the keys, then reboot and delete the program folder\Zonelabs folder and then reinstall...
 
fender62

fender62

1
ipdave said:
If you can't uninstall, you may have to find the registry entries for Zonelabs, delete the keys, then reboot and delete the program folder\Zonelabs folder and then reinstall...
Click to expand...
i tried everything mentioned still the same error comes up when i try to install the new version 4 iv deletedevery mention of it everywhere
any other ideas anyone please also what does (WSEDbgprint). mean
 
B

bionic

1
Uninstalling and cleaning the usual entries wont do as the string is not a part of the regular zonealarm values:)
Try searching your registry for the exact phrase (c:\docume~1\djlewis\LOCALS~1\TEMP\VSUTIL.DLL) and delete the parts referring to zonealarm. Be very alert though as it most likely contains paths to more soft than just zonealarm.
Make sure to keep the structure of the string and just delete the EXACT values your looking for.
.
You can find more info on zonealarm uninstall(wich dlls and reg entries too look for etc)here
 
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fender62

fender62

1
bionic said:
Uninstalling and cleaning the usual entries wont do as the string is not a part of the regular zonealarm values:)
Try searching your registry for the exact string (c:\docume~1\djlewis\LOCALS~1\TEMP\VSUTIL.DLL) and delete the parts referring to zonealarm. Be very alert though as it most likely contains paths to more soft than just zonealarm. Make sure to keep the structure of the string and just delete the EXACT values your looking for.
.
You can find more info on zonealarm uninstall(wich dlls and reg entries too look for etc)here
Click to expand...
thanks for reply ill try it out
 
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