WinXP Patch Q331320 broke Norton AntiVirus 2003 Auto-Protect?

Almighty1

Almighty1

1
Greetings all:

It seems that the Windows XP Patch: Remote Procedure Call (RPC) Update Q331320 that is posted on the main neowin.net page:
h**p://www.neowin.net/comments.php?categor...ry=main&id=9691
Microsoft Knowledge Base (KB) Article 331320
h**p://support.microsoft.com/?kbid=331320

breaks Norton AntiVirus 2003's auto-protect feature as it seems to replace rpcrt4.dll with a newer version. Uninstalling the patch and uninstalling/reinstalling NAV2003 using the procedures to completely axe the thing out of the registry didn't work either. The NAV2003 icon on the task bar just has a red X over it and when I try to enable auto-protect, this is the exact message seen in a window titled Norton AntiVirus Error:

! Norton AntiVirus has encountered an internal program error.

Click here to go to Symantec Technical Support Knowledge Base...
h**p://service1.symantec.com/SUPPORT/nav.n...ocument&src=_mi

4002,512

I've tried everything mentioned in that knowledge base article but no luck. Anyone have any ideas what I can try since the Q331320 patch seems to replace only rpcrt4.dll in the windows system32 directory and when Q331320 is uninstalled, the rpcrt4.dll is back to the 5.1.2600.1106 version.
 
RASTABT

RASTABT

1
Something to try here. Save a copy of rpcrt4.dll else where on your PC just incase Try renaming rpcrt4.dll file ie. old.rpcrt4.dll
and reinstall NAV this way you should get the old version of rpcrt4.dll back and reboot pc.
Worth a try.:)
P.S Make a new restore point B4 doing anything just incase PC run's unstable
 
Almighty1

Almighty1

1
Hmmm, I thought rpcrt4.dll was part of the WinXP itself since the rpcrt4.dll is back to the SP1 version but does NAV actually use the RPC Service at all? I guess a new version of Symevent will fix this. :)
 
RASTABT

RASTABT

1
Sorry bro I thought you ment NAV was restalling this file.:(
Is this version any good heard many nightmare's about this NAV.
 
Almighty1

Almighty1

1
RASTABT,

This version is good but I dunno what happened since it seems when Windows updated a file, NAV Auto-protect stopped working and even when the old version of the file was used again, no difference. I remember when WinXP was in testing. The Corporate version worked while the regular version didn't and it had something to do with Symevent.
 
RASTABT

RASTABT

1
Been looking for you Almighty1 at a couple of site which deal with Norton help with XP but no luck.
Try sending them an email if all fails. (Norton):)
 
Almighty1

Almighty1

1
I did and they told me to unregister and reregister the Norton Auto-Protect service but it didn't make a difference :). Oh well, is there anything else that is good and does real time protection? :) Thanks m8!
 
S

scarecrow

1
Each one to his own.
I have randomized blue screens with Q326886, without that 2000 SP3 works "fine".
This is the way Microsoft updates and bugfixes, sorry about that.
 
You must log in or register to reply here.
Top