Try this:
http://support.microsoft.com/default.aspx?scid=kb;en-us;320558
-------------------------Error and Fix from others: --------------------------
I am trying to set up a dial up network place on windows xp pro, I try to set the connection up manually but but the option for anything but a
permanent broadband connection is greyed out in the wizard.
I have investigated this and found that "remote access connection manager" needs to be started.
When I try to start it I get an error 711.
I then have investigated the 711 error which tells me that I need to reinstall windows xp sp1, thing is it is not installed.
I have tried reinstalling win xp pro but get an error message about intel(r)82?? usb2 hardware device has software which is not windows logon
compatible or something like that.
I researched this and found out that it is a usb2 host controller.
I have also removed any hijacking type thingies using something called spybot.
All in all I cannot connect to the internetusing my modem, which according to windows is woeking okay. It was all working okay when I was using
XP Home.
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I've had the exact same problem just recently and it's frustrating as hell. Whilst I havent seen if the follwoing solutions work (I'm busy with
other problems at the moment), they look promising :
http://support.microsoft.com/default.aspx?scid=kb;en-us;329050
The other address to look at seems far more directly relevant and is as follows :
http://support.microsoft.com/default.aspx?scid=kb;en-us;320558