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Compact Disc Recorded in Windows XP Is Missing Files or Folders, or Is Unreadable (Q309691)
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The information in this article applies to:
Microsoft Windows XP Home Edition
Microsoft Windows XP Professional
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SYMPTOMS
When you copy files or folders to a compact disc-recordable (CD-R) or a compact disc-rewritable (CD-RW) by using a compact disc recorder, any of the following behaviors may occur:
The disc recording is consistently unsuccessful.
You are unable to read the disc by using Microsoft Windows 95 or Microsoft Windows 98. You are able to read the disc in Windows XP.
You are unable to read the disc in a consumer MP3 player. You are able to read the disc in Windows XP.
You are able to read the disc in a consumer MP3 player, but not all of the files on the disc are available. However, all of the files on the disc are available when you read the disc in Windows XP.
When you add files or folders to a disc that already contains data, some files are lost. This may occur if one or both of the following conditions are true:
A file is added to the disc, and the name of the file is the same as the name of a folder that was already on the disk.
-or-
A folder is added to the disc, and the name of the folder is the same as the name of a file that was already on the disk.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this fix.
To resolve this problem immediately, download the fix as instructed below or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:
h**p://support.microsoft.com/directory/overview.asp
NOTE : In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
This update is available on the the Microsoft Download Center or on the Microsoft Windows Update Web site as "Update for CD Burners".
Download Q309691_wxp_sp1_x86_enu.exe now
-or-
Download the "Update for CD Burners" now
Release Date: February 1, 2002
For additional information about how to download Microsoft Support files, click the article number below to view the article in the Microsoft Knowledge Base:
Q119591 How to Obtain Microsoft Support Files from Online Services
Microsoft used the most current virus detection software available on the date of posting to scan this file for viruses. Once posted, the file is housed on secure servers that prevent any unauthorized changes to the file.
The English-language version of this fix should have the following (or more recent) file attributes:
Date Time Version Size File name
--------------------------------------------------------------
09-Jan-2002 15:41 35,450 Cdrom.inf
08-Jan-2002 10:53 1.0.0.2 123,904 Imapi.exe
12-Oct-2001 17:21 5.1.2600.16 39,808 Imapi.sys
Path to downloads> h**p://support.microsoft.com/default.aspx?scid=kb;EN-US;q309691
--------------------------------------------------------------------------------
The information in this article applies to:
Microsoft Windows XP Home Edition
Microsoft Windows XP Professional
--------------------------------------------------------------------------------
SYMPTOMS
When you copy files or folders to a compact disc-recordable (CD-R) or a compact disc-rewritable (CD-RW) by using a compact disc recorder, any of the following behaviors may occur:
The disc recording is consistently unsuccessful.
You are unable to read the disc by using Microsoft Windows 95 or Microsoft Windows 98. You are able to read the disc in Windows XP.
You are unable to read the disc in a consumer MP3 player. You are able to read the disc in Windows XP.
You are able to read the disc in a consumer MP3 player, but not all of the files on the disc are available. However, all of the files on the disc are available when you read the disc in Windows XP.
When you add files or folders to a disc that already contains data, some files are lost. This may occur if one or both of the following conditions are true:
A file is added to the disc, and the name of the file is the same as the name of a folder that was already on the disk.
-or-
A folder is added to the disc, and the name of the folder is the same as the name of a file that was already on the disk.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this fix.
To resolve this problem immediately, download the fix as instructed below or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:
h**p://support.microsoft.com/directory/overview.asp
NOTE : In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
This update is available on the the Microsoft Download Center or on the Microsoft Windows Update Web site as "Update for CD Burners".
Download Q309691_wxp_sp1_x86_enu.exe now
-or-
Download the "Update for CD Burners" now
Release Date: February 1, 2002
For additional information about how to download Microsoft Support files, click the article number below to view the article in the Microsoft Knowledge Base:
Q119591 How to Obtain Microsoft Support Files from Online Services
Microsoft used the most current virus detection software available on the date of posting to scan this file for viruses. Once posted, the file is housed on secure servers that prevent any unauthorized changes to the file.
The English-language version of this fix should have the following (or more recent) file attributes:
Date Time Version Size File name
--------------------------------------------------------------
09-Jan-2002 15:41 35,450 Cdrom.inf
08-Jan-2002 10:53 1.0.0.2 123,904 Imapi.exe
12-Oct-2001 17:21 5.1.2600.16 39,808 Imapi.sys
Path to downloads> h**p://support.microsoft.com/default.aspx?scid=kb;EN-US;q309691
