Too bad for me, I just got one Que 24x and still working on it. I cannot contact tech support at all. I've called them a couple time but noone answered and it is a local number not 800 number. I e-mail them and no respond.
This drive's not supported by EZ, DirectCD, CDRWIN as far as I tested. The oem software is NERO v 5.543 which is okay for NERO but not INcd.