multichannel plugin

skylark

New member
Hi all,
I have Nero 6 Ultra editition, and whenever i try to use it to convert movie files to an mpeg 4 format, it tellls me that i need a multichannel plugin, but when i look on Nero's web page it tells me that it supplies this plugin with the version of nero that i have 'ultra edition'
can anyone tell me if they have had this problem, and how did they rectify it.
Thanks a lot
skylark
 
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