IVR Cheat Sheet to Find a Human

Here are the secret numbers and tips to bypass IVR phone menus to get to a human. Do you know a new cheat? Suggest it here. See also more information.
<table> <tbody> <tr bgcolor="#d5e3f4"> <td>finance</td> <td>phone</td> <td>steps to find a human</td></tr> <tr class="gray"> <td>American Express</td> <td>800-528-4800</td> <td>0 </td></tr> <tr class="white"> <td>ATT Universal</td> <td>800-950-5114</td> <td>### </td></tr> <tr class="gray"> <td>Bank of America</td> <td>800-900-9000</td> <td>1 loan; 2 account; 3 investing; 4 info; or 00 to human </td></tr> <tr class="white"> <td>Bank One</td> <td>877-226-5663</td> <td>0,0 </td></tr> <tr class="gray"> <td>Capital One Visa</td> <td>800-867-0904</td> <td>ignore prompts and invalid entry warnings; press #0 four times </td></tr> <tr class="white"> <td>Charles Schwab</td> <td>800-435-9050</td> <td>3 then 0 </td></tr> <tr class="gray"> <td>Chase</td> <td>800-CHASE24</td> <td>5 pause 1 4 </td></tr> <tr class="white"> <td>CitiBank</td> <td>800-374-9700</td> <td>1 online support; 2 billpay; 3 non-online; 4 credit card; or 0 to human </td></tr> <tr class="gray"> <td>Discover</td> <td>800-347-2683</td> <td>**** </td></tr> <tr class="white"> <td>E-Trade</td> <td>800-387-2331</td> <td>#### </td></tr> <tr class="gray"> <td>Fidelity</td> <td>800-544-6666</td> <td>ignore prompt for social security number, just enter ### </td></tr> <tr class="white"> <td>MasterCard</td> <td>800-MC-ASSIST</td> <td>000 on each menu </td></tr> <tr class="gray"> <td>MBNA</td> <td>800-421-2110</td> <td>00# when menu starts </td></tr> <tr class="white"> <td>Paypal</td> <td>650 864-8000</td> <td>cf http://paypalsucks.com/PayPalPhoneNumbers.shtml </td></tr> <tr class="gray"> <td>Sovereign Bank</td> <td>800-SOV-BANK</td> <td>1 english; 1 personal; 3 then social#; passcode, #; then 0 (1-3x) </td></tr> <tr class="white"> <td>Sun Trust Banks</td> <td>404-588-7815</td> <td>Yes </td></tr> <tr class="gray"> <td>US Bank</td> <td>800-US BANKS</td> <td>0000 </td></tr> <tr class="white"> <td>Visa</td> <td>800-847-2911</td> <td>000 (ignore prompts saying that it's an invalid entry) </td></tr> <tr class="gray"> <td>Wachovia</td> <td>800-922-4684</td> <td>accounts personal banking </td></tr> <tr class="white"> <td>Washington Mutual</td> <td>800-756-8000</td> <td>At any time after the announcement(s) press 0,0. </td></tr> <tr class="gray"> <td>Wells Fargo</td> <td>800-869-3557</td> <td>0,0,0 </td></tr> <tr class="white"> <td>Western Union</td> <td>800-325-6000</td> <td>* then ## </td></tr> <tr bgcolor="#d5e3f4"> <td>government</td> <td>phone</td> <td>steps to find a human</td></tr> <tr class="gray"> <td>INS</td> <td>800-375-5283</td> <td>After selecting English, (with a 2 second delay between) 2 6 2 4 </td></tr> <tr class="white"> <td>Social Security</td> <td>800-772-1213</td> <td>00 will confuse computer and send you to an agent </td></tr> <tr class="gray"> <td>Veterans Affairs</td> <td>800-827-1000</td> <td>1,0 </td></tr> <tr bgcolor="#d5e3f4"> <td>insurance</td> <td>phone</td> <td>steps to find a human</td></tr> <tr class="white"> <td>Aetna</td> <td>800-537-9384</td> <td>"2, then say ""operator"" (check this)" </td></tr> <tr class="gray"> <td>Aetna</td> <td>800-680-3566</td> <td>* then 0 anytime </td></tr> <tr class="white"> <td>AFLAC</td> <td>800-99-AFLAC</td> <td>*** </td></tr> <tr class="gray"> <td>Ameritas</td> <td>800-745-1112</td> <td>0,0,0 </td></tr> <tr class="white"> <td>CIGNA</td> <td>800-516-2898</td> <td>REGARDING A BILL </td></tr> <tr class="gray"> <td>Cigna</td> <td>800-849-9000</td> <td>## </td></tr> <tr class="white"> <td>GEICO</td> <td>800-841-3000</td> <td>Wait for prompt then 6, 1, 5 </td></tr> <tr class="gray"> <td>Humana</td> <td>800-4-HUMANA</td> <td>After entering insurance number and details, 0. </td></tr> <tr class="white"> <td>Medicare</td> <td>800-633-4227</td> <td>"After the opening prompt say ""agent""." </td></tr> <tr class="gray"> <td>Principal Life</td> <td>800-247-4695</td> <td>1 for english, 2, then 0 several times until it redirects you to an operator. </td></tr> <tr bgcolor="#d5e3f4"> <td>pharmacy</td> <td>phone</td> <td>steps to find a human</td></tr> <tr class="white"> <td>CVS</td> <td>local listing</td> <td>dial local store, after promt. press 6 will connect to store manager </td></tr> <tr class="gray"> <td>Eckerd</td> <td>800-eckerds</td> <td>0 for pharmacy, 8* for manager </td></tr> <tr class="white"> <td>Rite Aid</td> <td>Local Store</td> <td>Press 3 to speak to the pharmacy </td></tr> <tr class="gray"> <td>Walgreens</td> <td>local store</td> <td>0 for a pharmacy employee </td></tr> <tr bgcolor="#d5e3f4"> <td>products</td> <td>phone</td> <td>steps to find a human</td></tr> <tr class="white"> <td>Bose</td> <td>800-444-2673</td> <td>Direct to human! </td></tr> <tr class="gray"> <td>Sonos</td> <td>800-680-2345</td> <td>1 sales; 2 support </td></tr> <tr class="white"> <td>Sony</td> <td>800-222-7669</td> <td>"When prompted by the automated voice system to answer ANY questions, just say ""Agent""" </td></tr> <tr bgcolor="#d5e3f4"> <td>retail</td> <td>phone</td> <td>steps to find a human</td></tr> <tr class="gray"> <td>Advance Auto</td> <td>800-314-4243</td> <td>0 when the automated message begins </td></tr> <tr class="white"> <td>Amazon.com</td> <td>800-201-7575</td> <td>Direct to human! </td></tr> <tr class="gray"> <td>Best Buy</td> <td>800-365-0292</td> <td>00* </td></tr> <tr class="white"> <td>Best Buy</td> <td>local store</td> <td>wait for extension prompt (sometimes must 4), then ext. 2021 </td></tr> <tr class="gray"> <td>Circuit City</td> <td>local store</td> <td>0 for customer service or 218 for store manager </td></tr> <tr class="white"> <td>eBay</td> <td>800-322-9266</td> <td>0,0 </td></tr> <tr class="gray"> <td>Home Depot</td> <td>800 677-0232</td> <td>"When asked for account number, keep hitting ""#"". After 5 or 6 times, a human appears!" </td></tr> <tr class="white"> <td>Home Shopping Net</td> <td>800-284-3100</td> <td>0 </td></tr> <tr class="gray"> <td>Ikea</td> <td>800 434-IKEA</td> <td>"0000000 (hit ""0"" many times fast, if you do it once, or too slow, it will merely repeat the menu)" </td></tr> <tr class="white"> <td>K-Mart</td> <td>local store</td> <td>0 </td></tr> <tr class="gray"> <td>Kohl's</td> <td>800 5645740</td> <td>After providing account info, press 0 three times </td></tr> <tr class="white"> <td>Lowes</td> <td>local store</td> <td>0 for customer service or #450 for commercial sales </td></tr> <tr class="gray"> <td>Old Navy</td> <td>800-OLD-NAVY</td> <td>0 </td></tr> <tr class="white"> <td>Overstock.com</td> <td>800-843-2446</td> <td>At the main menu, 0 three to four times to bypass the menu </td></tr> <tr class="gray"> <td>QVC</td> <td>800-367-9444</td> <td>0 </td></tr> <tr class="white"> <td>Safeway</td> <td>local store</td> <td>As soon as voice prompt starts type 1200 to get human </td></tr> <tr class="gray"> <td>Sears</td> <td>800-4-MY-HOME</td> <td>Silence don't push numbers just sit there and you will be placed at front of queue. </td></tr> <tr class="white"> <td>Target</td> <td>local store</td> <td>0 during greeting. </td></tr> <tr class="gray"> <td>"Toys ""R"" Us"</td> <td>local store</td> <td>0 </td></tr> <tr class="white"> <td>Wal-Mart</td> <td>800-925-6278</td> <td>1 for directory </td></tr> <tr bgcolor="#d5e3f4"> <td>shipping</td> <td>phone</td> <td>steps to find a human</td></tr> <tr class="gray"> <td>DHL</td> <td>800-225-5345</td> <td>press 1, press 5, press 0, enter your phone number. </td></tr> <tr class="white"> <td>FedEx</td> <td>888-GO-FEDEX</td> <td>"At message say ""Representative""" </td></tr> <tr class="gray"> <td>UPS</td> <td>800-pick-ups</td> <td>0,0 </td></tr> <tr class="white"> <td>USPS</td> <td>800-275-8777</td> <td>7-3-2-0-0 or send them some junk mail </td></tr> <tr bgcolor="#d5e3f4"> <td>technology</td> <td>phone</td> <td>steps to find a human</td></tr> <tr class="gray"> <td>AOL</td> <td>800-827-6364</td> <td>0 </td></tr> <tr class="white"> <td>Apple</td> <td>800-275-2273</td> <td>"000; if virtual rep answers, say ""operator""" </td></tr> <tr class="gray"> <td>Compaq</td> <td>800-652-6672</td> <td>No easy escape </td></tr> <tr class="white"> <td>Dell</td> <td>888-560-8324</td> <td>2 order; 3 support; 4 purchase help; or 00 to human </td></tr> <tr class="gray"> <td>Dell Service</td> <td>800-624-9897</td> <td>option 1, xt 7266966, option 1, option 4, option 4 </td></tr> <tr class="white"> <td>Earthlink</td> <td>888-earthlink</td> <td>1 find a dialin number; 2 billing; 3 sales; 4 support </td></tr> <tr class="gray"> <td>Epson</td> <td>800-922-8911</td> <td>yes </td></tr> <tr class="white"> <td>Gateway</td> <td>800-846-2301</td> <td>00# </td></tr> <tr class="gray"> <td>HP</td> <td>800-474-6836</td> <td>"Say ""agent""." </td></tr> <tr class="white"> <td>HP</td> <td>888-560-8324</td> <td>00 </td></tr> <tr class="gray"> <td>IBM</td> <td>800-IBM-4YOU</td> <td>You go into a hold queue immediately </td></tr> <tr class="white"> <td>Microsoft</td> <td>800-936-5700</td> <td>Always 0. This is true for just about any MS number. </td></tr> <tr class="gray"> <td>QuickBooks</td> <td>888-729-1996</td> <td>1 purchase; 2 billing; 3 registration; 4 tech support or 0 to human </td></tr> <tr class="white"> <td>Symantec</td> <td>800-441-7234</td> <td>00 </td></tr> <tr bgcolor="#d5e3f4"> <td>telco</td> <td>phone</td> <td>steps to find a human</td></tr> <tr class="gray"> <td>AT&T</td> <td>800-222-0300</td> <td>#### then 1 if for current phone, else 2 to enter other, else 3 </td></tr> <tr class="white"> <td>AT&T Wireless</td> <td>800-888-7600</td> <td>No easy escape </td></tr> <tr class="gray"> <td>BellSouth</td> <td>877-678-2355</td> <td>*0 </td></tr> <tr class="white"> <td>Cellular One</td> <td>888-910-9191</td> <td>"4, say ""agent"", then #" </td></tr> <tr class="gray"> <td>Cingular</td> <td>800-331-0500</td> <td>For faster service, the option that you are looking to close your account, You get the same ppl but an immediate answer </td></tr> <tr class="white"> <td>Nextel</td> <td>800-639-6111</td> <td>0 five times </td></tr> <tr class="gray"> <td>SBC</td> <td>800-585-7928</td> <td>Again, an (intelligent, this time) IVR wants YOUR phone number first. </td></tr> <tr class="white"> <td>Sprint PCS</td> <td>888-788-5001</td> <td>"If live person does not answer, 00, then say ""agent""" </td></tr> <tr class="gray"> <td>T-Mobile</td> <td>800-TMOBILE</td> <td>"Say ""representative"" at any time." </td></tr> <tr class="white"> <td>Verizon DSL</td> <td>800 567 6789</td> <td>"Say ""I don't know it"" then ""technician""" </td></tr> <tr class="gray"> <td>Verizon Wireless</td> <td>800-922-0204</td> <td>#00 or enter phone # then 0 then 4 </td></tr> <tr bgcolor="#d5e3f4"> <td>travel</td> <td>phone</td> <td>steps to find a human</td></tr> <tr class="white"> <td>American Airlines</td> <td>800-433-7300</td> <td>"00, then say ""agent""" </td></tr> <tr class="gray"> <td>Amtrak</td> <td>800-872-7245</td> <td>"0 or say ""agent""" </td></tr> <tr class="white"> <td>Delta</td> <td>800-221-1212</td> <td>"say ""agent"" four times - every time it asks for a response from you" </td></tr> <tr class="gray"> <td>jetBlue</td> <td>800 JET-BLUE</td> <td>1 flight status; 2 reservations; 3 vacation packages </td></tr> <tr class="white"> <td>Kayak.com</td> <td>203 899-3120</td> <td>0 </td></tr> <tr class="gray"> <td>Northwest</td> <td>800-225-2525</td> <td>Star, 0,0 after initial greeting </td></tr> <tr class="white"> <td>Southwest</td> <td>800-435-9792</td> <td>Calls answered by operator; during busy times you might have to hold </td></tr> <tr class="gray"> <td>United</td> <td>800-864-8331</td> <td>Do nothing, wait for human. </td></tr> <tr class="white"> <td>US Airways</td> <td>800-428-4322</td> <td>4, wait, 1 </td></tr> <tr class="gray"> <td>Walt Disney World</td> <td>407-824-4521</td> <td>Direct line to Magic Kingdom Guest Relations </td></tr> <tr bgcolor="#d5e3f4"> <td>tv/satellite</td> <td>phone</td> <td>steps to find a human</td></tr> <tr class="white"> <td>Comcast</td> <td>800-266-2278</td> <td>Customer service, but an IVR wants your number first. </td></tr> <tr class="gray"> <td>Direct TV</td> <td>800-347-3288</td> <td>0 repeatedly </td></tr> <tr class="white"> <td>Dish Network</td> <td>800-333-3474</td> <td>0 during menu </td></tr> <tr class="gray"> <td>Sirius</td> <td>888 539-7474</td> <td>0 </td></tr> <tr class="white"> <td>TiVo</td> <td>877-367-8486</td> <td>"Say ""Live Agent""" </td></tr> <tr class="gray"> <td>Xm Radio</td> <td>800-998-7900</td> <td>Direct to human! </td></tr></tbody> </table> 108 companies listed <!-- begin:footer.html --><!-- $Id: footer.html,v 1.2 2004/11/21 15:50:46 pme Exp pme $ -->as of Thu 24-Nov-2005 3:28 PM. 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