Cd burner and DVD player not recognized

homerstash

New member
Hi, im really, really new here so if my question is stupid try not to be mad. I installed a dvd player and a cd burner about a year ago and everything has worked fine since, but all of a sudden when i opened the "My Computer" folder on my desktop it no longer shows the D or E drives. I checked all of the cables and even tried a different cd rom in the computer and it still wont recognize it. Help please.
 
Welcome.:)
Are they both on the same IDE channel? Also by any chance did someone go in to the bios and shut off that channel?
 

homerstash

New member
IDE channel?

ide channel? no one has gone in the bios settings, the drives have worked fine until i went into system properties and started updating stuff under device manager. i think thats when they stopped showing in "My Computer" folder.
 
I would start in the bios first and check to see if some how it was changed. Then make sure you didn't disable one of your IDEs in Device Manger. If you have XP it will look like this cause I disable one in the bios other wise you see and x, I think its been a while. But you'll know cause it will not be a plus on IDE ATA/ATAPI controllers.
 

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homerstash

New member
I checked and it is enabled. I also looked in bios and nothing looks changed. Oh, i forgot, my system is windows 98.
 
Grab a Device Manager screenshot, with the CDROM and Disk Controller trees expanded - or print a report to file - you may need to install the generic/text-only driver, in order to create a file that we can actually read.

On many systems, the BIOS reports the drives it sees, even if they are not set as AUTO - if not, try setting the drive types to AUTO, on the ports where you expect them to be - it's not usually needed, and can slow the boot slighly as it waits to check them in (especially if you AUTO a port with no drive) but it does provide a basic sanity check that the hardware is alive and responding.

If it started after you were in device manager though, it seems likely that you disturbed something there - the BIOS device check is just a handy way to confirm that they ARE at least partially ok.

Some info on the motherboard would be useful, as some are prone to driver issues.

Win98SE here.

If still stuck, we may need a forced redetect - but you need to have all required drivers ready in case it asks.

I don't think we're at that stage yet though. But I'll describe it....

From "hardware profiles", copy the the existing one, and then rename the original.
When the system is rebooted, since neither are original (the rename!), it asks which you wan't to use - choose to create new.
This forces it to redetect all hardware, and create a new "original" - from hardware profiles, delete the other two.

It's a roundabout way, but it sometimes resolves duplicated or missing devices, and cleans up any removed ones.
 
homerstash said:
... worked fine until i went into system properties and started updating stuff under device manager.
and the question which remains is: What did you update?

Greetings from
Duracell
 

homerstash

New member
I tried to update the intel 82371AB/EB PCI Bus Master IDE Controller, but every time that I attempted to install the update that was found the computer froze except for the cursor. Even after reapeated attempts I have no luck in getting it to install. So.....thats what i was doing in the device manager before my computer stopped recognizing the cd burner and dvd player.
 

homerstash

New member
LTR12101B said:
From "hardware profiles", copy the the existing one, and then rename the original.
When the system is rebooted, since neither are original (the rename!), it asks which you wan't to use - choose to create new.
This forces it to redetect all hardware, and create a new "original" - from hardware profiles, delete the other two.

It's a roundabout way, but it sometimes resolves duplicated or missing devices, and cleans up any removed ones.
I did what you said and I still cant see the drives in the "My Computer" folder.
 
And it went through all the redetections? - that was meant to be a last resort, not a first.

If I read the be6 right, it's an Intel 440BX chipset (main IDE) with a Highpoint RAID?

If you have the optical drives on the RAID controller, connect them to the main IDE instead.

The possible drivers for the main IDE seem to be:
1. Microsoft
2. Intel chipset INF (not sure if this is needed to properly enable the MS driver)
http://downloadfinder.intel.com/scripts-df/Product_Filter.asp?ProductID=816 - oops, too recent to support 440BX

http://downloadfinder2.intel.com/scripts-df/Product_Filter.asp?ProductID=129 - better!

You may be trying to apply drivers and utilities that no longer recognise this chipset.
 

homerstash

New member
It worked

It worked!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :D Yay :D Thanks for all the help everybody. Thanks soooooooooooooooo much.
 
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