ok heres the problem
my relation is currently using AOL as there isnt much choice for broadband where he is and a cheap enough price
anyhow long story cut short
he's currently using XP HOME EDITION
we tried using AVG freeware and this refused to update automatically stating no internet connection found when it was connected to AOL !?
we also tried AVAST home and this also reported the same fault no internet connection !?
I do not have direct access to the computer and remote access is to complex to initiate by telephone explanation as hes just starting out with computers
does anyone have a solution for this problem !?
I have got him to check the obvious windows firewall is off so thats not blocking !?
any help provided thanks in advance
my relation is currently using AOL as there isnt much choice for broadband where he is and a cheap enough price
anyhow long story cut short
he's currently using XP HOME EDITION
we tried using AVG freeware and this refused to update automatically stating no internet connection found when it was connected to AOL !?
we also tried AVAST home and this also reported the same fault no internet connection !?
I do not have direct access to the computer and remote access is to complex to initiate by telephone explanation as hes just starting out with computers
does anyone have a solution for this problem !?
I have got him to check the obvious windows firewall is off so thats not blocking !?
any help provided thanks in advance